Refund policy

Return & Refund Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and unworn

• In original condition and packaging

• Proof of purchase is required

For hygiene reasons, earrings cannot be returned unless faulty or not as described.

Non-returnable items

• Earrings (unless faulty)

• Personalized items

• Items marked as final sale

Return Process

To start a return, contact:
gleamglow.uk@gmail.com

Include your order number and reason for the return.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.

Refunds

Once we receive and inspect the return:

• You will be notified of the approval status

• Refunds are issued to the original payment method

• Please allow 5–10 business days for processing

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged.

Contact

For return or refund questions:
gleamglow.uk@gmail.com